You can offload your tasks to our team in one of two ways:

  1. Email support@deskteam360.com 
  2. Customer Portal (you are currently inside our customer portal) click link above to submit "New Support Ticket"


SUBMITTING A TASK VIA EMAIL 


Send your request to support@deskteam360.com and include the following: 

  • Add a subject 
  • Describe your request via text. You may also attach a short explainer video (no more than 5 minutes long). 
  • Attach any photos you want our team to use.
  • Include any links to sources of inspiration (designs/websites you like). 



SUBMITTING A TASK VIA CUSTOMER PORTAL 


Log in to the customer portal


Click "New Support Ticket" above


Fill out all of the ticket fields


  • Modify the requester field (if necessary). It should autofill with the email linked to your account. 
  • Add a subject 
  • Include the request type -- graphic design, website, marketing or question. 
  • Describe your request via text. You may also attach a short explainer video (no more than 5 minutes long). Be sure to include any links to sources of inspiration (designs/websites you like). 
  • Attach any photos you want our team to use.



HACK: We recommend using the CloudApp tool*. It allows you to annotate screenshots, record your screen and even create short GIFs. Your files are saved to their cloud. As the file gets saved, the Cloud App system autogenerates a short URL link so you can quickly share it with whomever you wish. That way you don't have to record a video, upload it to YouTube and then share it with our team. Who has time for that? Seriously, the CloudApp Tool* is our favorite business and communication hack and has been a game changer for our team!


*If you choose to sign up through this link, DeskTeam360 may earn a referral commission at no additional cost to you.